* City of Orlando Exception: As the City of Orlando received its own emergency rental
assistance funding allocation from the Federal Government, tenants whose rental properties are located within the
City of Orlando’s city limits do not qualify for the County’s program and must instead apply for the
City of Orlando Rental Assistance Program.
This exception only applies to rental properties located within the city limits of the City of Orlando. Rental
properties located within any of Orange County’s other towns and cities shall qualify as being “located in Orange
County, Florida,” for the purposes of this program.
Please note that while a rental property’s address may read “Orlando, Florida,” for mailing purposes, such rental
property may still actually be located in unincorporated Orange County and therefore would meet the location
requirements for this program. To be certain, please use the address locator tool below to confirm prior to
submitting a program application.
In order for a tenant to qualify for rental assistance under this program, the Federal Government requires that their
household income does not exceed the maximum qualifying income levels shown below:
Maximum Qualifying Annual Income*
* The “Maximum Qualifying Annual Income” listed reflects 80 percent of the 2021 Annual Median
Income for the Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area as defined by the U.S. Department of
Housing and Urban Development.
Required Tenant Documents
As part of their application, tenants will be required to provide the following:
Proof of Household Income - using one (1) of the following three (3) options:
- Provide a copy of the household’s Form 1040 Tax Return for all adult household members as filed with the IRS for 2020; OR
- Documentation showing the household receives benefits from an income-based federal, state, or local government program that uses federal income limits and the benefits were issued on or after January 1, 2020; OR
- Verifiable income documentation for the past 30 days for every adult member of the household. Some examples are wage statements, paycheck stubs, unemployment statements, Social Security statements, etc.
Lease: Their fully-executed lease with the landlord showing they are the named primary tenant responsible (in whole or in part) for making rental payments to the landlord for the residential property in question
SSN: Their Social Security Number
Late Notice: A copy of any late notice or eviction notice they received from the landlord
Photo ID: A valid, government-issued photo identification for each adult member of the household
COVID-19 Impact: Documented proof of a direct COVID-19 impact that involuntarily led to a COVID-19-related loss of income for the tenant or an adult household member, as well as any additional documents requested by the County to determine or confirm eligibility
Applicants who are experiencing challenges with uploading documents or who are unable to upload documents to their
online application have the option to take their documents to one of the Orange County Community Centers listed
below, Monday through Friday, 8:00 a.m. to 5:00 p.m.
(PLEASE NOTE: This option is only available to applicants who have completed and submitted an online
Requirements for this option:
- Deliver the required documents in-person for Community Center staff to copy and return the original documents to
- Staff cannot accept your documents UNLESS you have already completed and submitted your online application.
- You MUST INCLUDE your application number written on each document that you submit or the documents will not be
Documents Delivery Locations:
East Orange Community Center – 12050 E. Colonial Dr., Orlando, FL 32826 (map)
Holden Heights Community Center – 1201 20th St., Orlando, FL 32805 (map)
John H. Bridges Community Center – 445 W. 13th St., Apopka, FL 32703 (map)
Pine Hills Community Center – 6408 Jennings Rd., Orlando, FL 32818 (map)
Taft Community Center – 9450 S. Orange Ave., Orlando, FL 32824 (map)
Documents CANNOT BE ACCEPTED at a delivery location without a completed and submitted Emergency Rental Assistance
Program online application.
For questions, please call the Orange County Government Information Help Line
at 407-836-3111 or dial 311.
To be eligible to receive payment pursuant to this program, landlords must meet the following criteria:
- They must have eligible tenants (see “Tenant Eligibility” section above).
- They must agree to:
- Waive all late fees, penalties and interest related to the tenant’s past-due rent; AND
- Accept payment made pursuant to this program as full and complete payment by the tenant for all past-due
rent and associated fees accrued and owed.
- They must agree to, upon acceptance of the program payment:
- Release the tenant from any obligation to pay any rent accrued and owed that exceeds the amount of the
- Withdraw any eviction and collections actions that they, or one of their agents or associates, filed
against the tenant for failure to pay rent and associated fees owed.
- They must agree to comply with the terms and conditions of this program, including the submission of any
documentation requested by the County to confirm and verify the program application.
- Homestead property and or homeowner occupied rentals are not eligible.
Required Landlord Documents
As part of their application, landlords will be required to provide the following:
- W-9 or equivalent IRS documentation;
- The eligible tenant’s rent statement/history that shows the total amount of rent accrued and owed by the tenant
at the time of application.
- Any additional documents requested by the County to determine or confirm eligibility.