Orange County Government, Florida

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Hours Of Operation

  • Monday-Friday 7 a.m. - 9 p.m.
  • Saturday-Sunday 9 a.m. - 5 p.m.
  • Closed on County holidays

Quick Phone DialUps

  • 911 EMERGENCY
  • 211 Crisis & Elder Hotline
  • 411 Telephone Information
  • 511 Traffic Information
  • 611 Telephone Repair
  • 711 Hearing Impaired
  • 811 Call Before You Dig

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Notifications & Alerts

All passwords for 311 Online Requests Registered Users have been reset to a temporary password. To retrieve your temporary password, enter the email address you use to login and click “Forgot password”. A password will be emailed to you. Once you login with that password, you can change your password on the Contact Info form.

Let us help you connect with local government services. We can help you with animal concerns, neighborhood inquiries, traffic matters, road conditions and more!

  • Talk to a live specialist.
  • Access your local government during extended hours.
  • Receive information or immediate service.
  • Connect with the right department or agency.
  • Dial 311 or 407-836-3111.
    Contamos con traductores y operadores en español.
  • Dial 911 for emergency service.

Web Chats

Chat is available Monday-Friday 9 a.m. - 5 p.m. To begin your chat session, click the graphic at the left. Please refresh your web page if attendant appears to not be available on schedule.

Chat service is a quick way to get a question answered or to be referred to a government resource in the Central Florida area. Complex questions and situations may be better served by calling us at (407) 836-3111.

Online Requests

Online requests are available 24/7. Online requests are a great way to track your requests, receive email updates and stay informed. Requests received after-hours and weekends will be processed the next business day.



Smartphone App

OCFL 311 is a mobile app for Apple & Android users. It allows Orange County Florida residents the ability to report local non-emergency community incidents efficiently and conveniently; many of which can be submitted anonymously. Residents who provide their contact information can view the status of their reports to ensure proper resolution.

Apple Android

Schedule a Speaker

Contact 311 to schedule a speaker for your Homeowner’s Association or upcoming event.