Let us help you connect with local government services. We can help you with animal concerns, neighborhood inquiries, traffic matters, road conditions and more!

  • Speak with a specialist.
  • Access your local government during extended hours.
  • Receive information or immediate service.
  • Connect with the right department or agency.
  • Dial 311 or 407-836-3111.
    Contamos con traductores y operadores en español.
  • Dial 911 for emergency service.

Web Chats

Chat is available Monday-Friday 9 a.m. - 7 p.m. and Saturday-Sunday 9 a.m. - 5 p.m. To begin your chat session, click the graphic at the left. Please refresh your web page if attendant appears to not be available on schedule.

Chat service is a quick way to get a question answered or to be referred to a government resource in the Central Florida area. Complex questions and situations may be better served by calling us at (407) 836-3111.

Online Requests

Online Requests

Online requests are available 24/7. Online requests are a great way to track your requests, receive email updates and stay informed. Requests received after-hours and weekends will be processed the next business day.



Smartphone App

OCFL 311 is a mobile app for Apple & Android users. It allows Orange County Florida residents the ability to report local non-emergency community incidents efficiently and conveniently; many of which can be submitted anonymously. Residents who provide their contact information can view the status of their reports to ensure proper resolution.

Apple app store QR codeApple Google Play store QR codeAndroid

Schedule a Speaker

Contact 311 to schedule a speaker for your Homeowner’s Association or upcoming event.

Find Answers In Our FAQ

Hours Of Operation

  • Monday-Friday 7 a.m. - 9 p.m.
  • Saturday-Sunday 9 a.m. - 5 p.m.
  • Closed on County holidays

Quick Phone Dialups

  • 9-1-1 EMERGENCY
  • 2-1-1 Crisis & Elder Hotline
  • 3-1-1 Non-Emergency Help & Info
  • 4-1-1 Directory Assistance
  • 5-1-1 Traffic Info
  • 6-1-1 Telephone Repair
  • 7-1-1 Hearing Impaired
  • 8-1-1 Call Before You Dig

Related link

Notifications & Alerts