Orange County Government, Florida

Resources

Help To Pay Utilities

Get help paying your power bill in an emergency or weather related crisis. We can also help if you simply can't afford a larger than expected bill.

Crisis Benefits

LIHEAP Crisis Benefit may be used to connect or reconnect home energy and past due bills only. Citizens may receive one Crisis benefit for LIHEAP Fiscal Year.

Home Energy Credit

LIHEAP Home Energy Credit may be used to help eligible households in meeting the costs of home energy. An emergency or crisis is not an eligibility requirement for this type of benefit. Citizen may receive one Home Energy Credit in a 12 month period.

Appointments

LIHEAP phone lines are open from 8:30 a.m. until 4:30 p.m. Monday thru Friday. Appointments are scheduled over the phone by calling (407) 836-7429 on the first and third Thursday of each month between the hours of 8:30 a.m. and 4:30 p.m. or until all appointments are booked.

Energy Bill Assistance

Need money for energy bill? We can help

Do I qualify?

You must be a legal resident of Orange County and have a gross household income no more than 150% of Federal Poverty Income Guidelines.

FLORIDA DEPARTMENT of ECONOMIC OPPORTUNlTY

LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) POVERTY INCOME GUIDELINES*

EFFECTIVE OCTOBER 1, 2018

2018 Household Income Guidelines
Number of People in the Household Maximum Annual Household Income
1 $18,210
2 $24,690
3 $31,170
4 $37,650
5 $44,130
6 $50,610
7 $57,090
8 $63,570
***For each additional person in the household with more
than 8 people, add: $6,480

*These figures are based on the 2018 U.S. Department of Health and Human Services (HHS) poverty guidelines published in the Federal Register on January 18, 2017.

You Will Need:

Documents to bring:

  • Copy of Utility Bill (proof of utility obligation)
  • Copy of proof of income for the past 12 months for all household members (proof of income may be but not limited to):
    • Pay stubs for one month
    • Copies of award letters from Social Security, SSI, SSDI, VA, TANF/Wages, etc.
    • Letter or print-out from employer(s)
    • W-2 (tax forms)
    • Notarized statement of income received via cash
    • Statement of financial support from family, friends or other agencies
    • Self-Declaration of income statement (signed)
    • Verification of income via Caseworker/Social Worker
    • Certification letter from Section 8/HUD/Orlando Housing Authority showing amounts of monthly Utility Allowance, Reimbursement or proof of Flat Rent. (APPLICANTS MUST PAY THE MONTHLY UTILITY AMOUNT(S) PRIOR TO LIHEAP DETERMINING ELIGIBILITY)
    • Copy of Photo Identification of applicant
    • Copy of Social Security Cards for all members of the household (Other documents can be presented if card(s) are not available)
    • Copy of Food Stamps Award Letter

Contact Us

Community Action Division
2100 E Michigan Street
Orlando, FL 32806

Phone: (407) 836-7429
Fax: (407) 836-7439

Office Hours: Monday – Friday, 8:00 am – 5:00 pm