Get help paying your power bill in an emergency or weather related crisis. We can also help if you simply can't afford a larger than expected bill.
COVID-19 Emergency Assistance Available
LIHEAP Crisis Benefit may be used to connect or reconnect home energy and past due bills only. Citizens may receive two Crisis benefits for LIHEAP Fiscal Year.
LIHEAP Home Energy Credit may be used to help eligible households in meeting the costs of home energy. An emergency or crisis is not an eligibility requirement for this type of benefit. Citizen may receive one Home Energy Credit in a 12 month period.
This is used upon declaration or order by the Florida Department of Economic Opportunity, Governor or President, that a crisis or emergency exists due to weather-related conditions.
You must be a legal resident of Orange County and have a gross household income no more than 150% of the Federal Poverty Income Guidelines. View Income Guideline Chart
Low Income Home Energy Assistance Program 2020 Household Income Guidelines
For eligibility, you must submit the following required documents with the energy bill assistance application:
You may apply by completing the FASTRACK ONLINE APPLICATION FOR ASSISTANCE, sign the application and upload all required documents from the document list above. All required documents must be uploaded at the time of the online application submission for consideration of services. Any incomplete applications without proper documentation will not be processed.
Apply Here
Due to COVID-19, our offices are not conducting face-to-face interviews. Fastrack Online Application available Monday – Wednesdays from 8 a.m. – 12 p.m. You may contact our office for alternative ways to apply.
Community Action Division 2100 E Michigan Street Orlando, FL 32806 Phone: (407) 836-7429 Fax: (407) 836-7439
Office Hours: Monday – Friday, 8:00 am – 5:00 pm