Protection of Your Personal Information

Orange County Government recognizes and appreciates the importance of responsible use of information collected on this site.

Information may be saved for a designated period of time in order to comply with the State of Florida's archiving policies.

Additionally, some information may be disclosed to third parties or other government agencies, as required by state or federal law.

Read Orange County's full Privacy Policy and Terms of Use.

Consumer Vs. Business Complaint Form

Our office will evaluate your complaint to determine whether we have authority to take action in the matter and you will be notified if we need any additional information. We reserve the right to forward your case to other agencies which may have direct regulatory responsibility over the business/industry for which you are submitting a complaint.

Our role in the informal mediation of complaints is to present the consumer’s complaint to the business for review in an effort to facilitate a resolution. We cannot require businesses to take a particular action to resolve a dispute.

We cannot act as your private attorney. Our investigators are not attorneys and cannot give legal advice or opinions. If you feel you need legal advice, you will need to consult with a private attorney, legal aid society or other organizations.

The Consumer Protection Office does not accept complaints about timeshares or vacation clubs. Timeshare complaints should be sent to the Florida Department of Business and Professional Regulation. File a Timeshare Complaint at https://www2.myfloridalicense.com/condos-timeshares-mobile-homes/complaints/.

Your name*

Your mailing address*

City*

State*

Zip Code*

Daytime phone*

Your e-mail address*

How did you hear about us?

Business or Person Complaint is Against

Name*

Mailing address

Physical address if different

Same

City

State

Zip Code

Contact Person

Phone

Fax

E-Mail Address

Website

Dispute Information:

Date of transaction (mm/dd/yyyy)*

Dollar amount in dispute (if applicable)

Have you contacted the business/person about this dispute?*

Yes

Did you sign a contract, lease or other document?*

Yes

What other agencies/organizations have you contacted for assistance and what as the outcome?*

Characters left: 1800

What type of dispute resolution would you consider being mutually fair?*

Characters left: 1800

Description of your dispute:*

Explain your complaint fully, describing event in the order they occurred.

Characters left: 2800

Please indicate by marking the following:*

I understand that a copy of my complaint may be sent to the person or business that I am complaining about.

Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his official duty shall be guilty of a misdemeanor of the second degree, punishable s provided in s.775.082, s.775.083 or s.837.06, Florida Statutes.

All documents and attachments submitted with this dispute are subject to public inspection pursuant to Chapter 119, Florida Statutes. Please do not include Social Security numbers, bank/credit card account numbers or medical records with your information (unless specifically requested). If we begin an investigation, a copy of your complaint will be mailed to the business you are complaining about unless you indicate otherwise.

Contact Us

Neighborhood Services Division
Orange County Consumer Protection
2450 33rd Street, 2nd Floor
Orlando, FL 32839

Email: fraudhelp@ocfl.net
Phone: (407) 836-3111
Fax: (407) 836-4233

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.

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