Phase 3 includes The Palms III and IV neighborhoods, which are made up of 214 properties.
Construction Status
Wastewater from these properties is now flowing directly to the new pump stations, which efficiently and securely transport the community's wastewater to the Orange County Utilities Northwest Water Reclamation Facility for treatment.
The contractor is currently addressing cleanup and restoration within the right-of-way and at individual homes. This phase is on track to achieve substantial completion by October 2025.
Project Information
This project includes constructing one pump station; installing 11,300 feet of gravity main,1,050 feet of force main, and 69 manholes under neighborhood streets; and connecting properties. Pipe will be installed in utility easements or county right-of-way. Septic tank abandonments and house lateral hookups (plumbing pipes) on private property will require homeowner license agreements and plumbing permits.
Damages
Any damage to existing driveways, sidewalks, sod, or irrigation will be restored as part of the project by the Orange County Utilities contractor. Pre-construction videos will be taken to ensure properties are adequately restored.
If you have a broken irrigation pipe or sprinkler head; landscape/hardscape damage; or plumbing issues due to construction, please contact the Public Information Officer at Quest Marketing and Communications who will coordinate with the contractor to ensure timely repairs. Property owners do not need to arrange repairs by a separate irrigation or plumbing company. Such repairs cannot be reimbursed.
If you have a high water bill resulting from a break due to construction, please complete and submit a Leak Adjustment Request Form.
For repairs to be completed by the contractor, any damages must be reported as soon as possible, before the contractor is issued final completion for this phase. Damages reported after final completion will not be addressed by the contractor.
Billing
A residential wastewater charge has been added to the Orange County Utilities water bill. At the current rates, this includes a monthly fixed charge of $19.33 plus a volume charge of $4.39 per 1,000 gallons of water used during the billing period. In addition, charges for an irrigation meter and corresponding consumption will appear for customers that selected to receive one. If you have questions about your bill, please contact the Customer Service Division at 407-836-5515.
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